Warranty and Returns

All products sold are 100% genuine articles and are back fully by their respective manufacturer warranties.

If you are not completely satisfied with your purchase you may...

Change your Mind and Return Goods

Provided the goods are still in original condition, unused and include original product tags and wrapping, goods may be returned* for a prompt refund (excluding postage incurred) or exchanged for something else that may suit your needs better. Doesn’t get better, or easier than that. No questions asked.

Warranty Based Returns

Premium Luggage stands by the manufacturers warranty of all products sold on our site and will gladly assist in the warranty process for any items that are faulty within the advertised warranty period.

30 Day Guarantee

We try our best to ensure that all products are shipped free from defects. In the case that you do receive a faulty product upon delivery, do not panic, simply contact Premium Luggage and we will organise to have the item replaced or the issue rectified for you as soon as possible.

Warranty Issues Over Time

All warranty issues are dealt with by the manufacturer or distributor of the product and are bound strictly by their respective warranty policies. If a problem occurs with your purchased item within the period covered by the manufacturer's warranty, please contact the manufacturer/distributor for a direct resolution of your warranty claim. Please do not return the item to Premium Luggage for resolution. If the issue becomes problematic, please do not hesitate to contact us for assistance as we will do everything we can to help resolve the matter.

 

Customer Satisfaction Guarantee


At Premium Luggage, we pride ourselves on our customer service record. Our aim to eliminate the assumption that there's a difference between purchasing at a store and purchasing online with us.

For all orders placed with us here at Premium Luggage, we will guarantee to do everything we can to assist you in resolving whatever issues you may come across. Should it be a warranty, damage or dissatisfaction issue, we promise to do everything we can to find the fastest viable solution to resolve your issue as quickly as possible.

That’s right, we can assist in resolving manufacturer warranty issues, recommend local repairers or do what ever we can to make sure your issue is resolved as best as possible.

Please note that the condition of the goods when they arrive back to us, is the condition on which the goods are assessed.